Privacy Policy – RoseCollection.ae

Last Updated: 5 February 2026

RoseCollection is a registered trademark of Al Kouser General Trading LLC. We are committed to protecting your personal data and respecting your privacy in compliance with UAE Federal laws, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and Federal Law No. 15 of 2020 on Consumer Protection .

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website RoseCollection.ae or engage with us as a B2B partner. Please read this policy carefully.

1. Who We Are

RoseCollection.ae is the indoor fabric portfolio of Al Kouser General Trading LLC, a UAE-based wholesale fabric supplier established in 1992. We are headquartered in Ajman and operate a 60,000 sq. ft. warehouse, serving over 5,000 clients across the UAE and international markets.

When you interact with our website, Al Kouser General Trading LLC acts as the “data controller” of your personal information .

Legal Name: Al Kouser General Trading LLC
Trademark: RoseCollection
Registered Address: Ajman, United Arab Emirates
Contact: ceo@rosecollection.ae | +971 562020225 / +971 06 748 0873

2. Information We Collect

We may collect and process the following types of personal data about you:

Identity Data: Name, job title, company name, trade license number (for B2B accounts).
Contact Data: Billing address, delivery address, email address, and phone numbers.
Transaction Data: Details about orders, returns, warranty claims, and payment processing .
Technical Data: Internet protocol (IP) address, browser type, and usage data collected through cookies .
Communication Preferences: Your marketing preferences and feedback provided through our website .

3. How We Collect Your Data

We collect data through:

Direct Interactions: When you fill out forms, create an account, request catalogues (over 100 catalogues available), or contact us .
Automated Technologies: As you navigate our site, we automatically collect Technical Data via cookies and similar technologies.
Business Partners: From third parties such as payment processors, delivery services, and credit reference agencies.

4. How We Use Your Information

We will only process your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances :

To Fulfill Contracts: To process and deliver your orders for our 1,000+ SKUs, including managing payments, delivery fees, and logistics from our Ajman warehouse.
Legitimate Business Interests: To manage our relationship with you, improve our website, and develop our business (e.g., introducing new collections like SunRose outdoor fabrics).
Legal Obligation: To comply with UAE Consumer Protection Laws (Federal Law No. 15/2020) regarding warranties, returns, and dispute resolution .
Consent: To send you marketing communications about new collections from Spain, Italy, Turkey, or other sourcing markets, where you have opted in.

5. Data Subject Rights

Under UAE PDPL, you have the following rights regarding your personal data :

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your data where there is no compelling reason for its continued processing.
Right to Restrict Processing: Request the suspension of processing your data.
Right to Data Portability: Request the transfer of your data to another service provider.
Right to Object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us using the details in Section 11.

6. Data Security

We have implemented robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way .

Encryption: We use encryption protocols to protect data in transit and at rest.
Access Controls: Access to personal data is limited to employees, contractors, and service providers who need it for legitimate business purposes .
Warehouse & Logistics: Our physical and digital infrastructure is monitored to ensure the confidentiality of your transaction data.

In the event of a data breach that poses a risk to your rights, we will notify the UAE Data Bureau and affected individuals as required by law .

7. International Data Transfers

As a global supplier exporting to North America, Europe, the UK, GCC, and Asian markets, we may transfer your data outside the UAE . When we do so, we ensure your data is protected by:

Transferring only to countries that ensure an adequate level of protection; or
Implementing contractual clauses that require the recipient to comply with UAE PDPL standards

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic. You can set your browser to refuse all or some browser cookies. However, disabling cookies may affect the functionality of our site.

9. Changes to This Privacy Policy

We reserve the right to update this policy from time to time to reflect changes in legal requirements or our business operations . However, under UAE Consumer Protection Law (Cabinet Resolution No. 66 of 2023), we cannot make unilateral amendments that harm your rights without notifying you . The updated version will be indicated by an updated “Last Revised” date, and we encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your legal rights, please contact us:

Company Name: Al Kouser General Trading LLC
Company Website: AlKouser.com
Trademark: Rose Collection
Website: www.rosecollection.ae
Physical Address: Ajman, United Arab Emirates
Email: ceo@rosecollection.ae
Phone: +971 562020225 / +971 06 748 0873
Complaints: You may submit complaints via our website feedback mechanism or through the Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT) WhatsApp service

By using RoseCollection.ae, you acknowledge that you have read and understood this Privacy Policy.